Grievance Policy
Understand our complaint resolution process and how we address your concerns.
Grievance Redressal Policy
At 1 Click Policy, we are committed to providing our clients with the highest standards of service. Your satisfaction is important to us, and we value your feedback – whether it is a suggestion, compliment, or complaint. This policy outlines our procedure for addressing and resolving customer grievances in a timely and fair manner.
1. Objectives
Prompt Resolution
Ensure prompt and fair resolution of customer grievances.
Transparency
Uphold transparency and accountability at all levels.
Compliance
Comply with IRDAI regulatory guidelines and standards.
2. How to Lodge a Complaint
You can register your grievance through any of the following channels:
support@1clickpolicy.com
Call
8055875587
(Mon-Fri, 10 AM - 6 PM)
In Writing
Grievance Officer
1ClickPolicy
A-26/1, Golf Course Rd,
DLF Phase 1, Sector 26A,
Gurugram, Haryana 122002
3. Important Notes
- Complete Information: Kindly provide complete information, including your policy number, contact details, and a brief description of your grievance for faster resolution.
- Confidentiality: All complaints will be treated confidentially and professionally.